Feedback and Complaints Policy

Uproar Theatre Ltd. is committed to listening to and responding to any feedback or concerns from audiences and artists. Feedback can be given through Audience Feedback forms at our shows, or through the Contact page of the website.

With any grievance, we will:

•             Listen and respond to person/people who raise the issue

•             Respond swiftly, fairly and consistently, offering action and resolution

•             Respect confidentiality

•             Keep consistent, monitored records of any complaints/grievances

 

If you have a grievance/complaint:

1.            Tell Us

You may send your grievance by email to: theatre.uproar@gmail.com

OR

Speak personally to Artistic Directors Zoë Wells / Eilish Mullane

Our aim is to acknowledge every complaint within 5 working days.

 

2.            We Will Investigate and Respond

A member of the Uproar Team will fully investigate your grievance/complaint and will contact you to provide an explanation and indication of when a full response can be expected.

With your permission, we will keep a record of the handling of the situation.

3.            Next Steps

If you are not satisfied with our response, please let us know and we will continue the conversation.

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